TOPIC:

hi my friend cannot join server first he got network game connection lost error now he gets banned from server error window he is totally new to the game downloaded it today we wanted to play together i can provide any information about his connection we were trying to connect to long goal temperate just minutes ago

Saw your PM and ban was lift. It a very old one (range ban).
If happens again, correct place is our Ban appeals section .
but anyway, this case is taken care